Your customers contact you for different reasons and you want to provide them with the correct agent with the right skill immediately so your customers can get on with their lives and your first call resolution is high.
This software enables you to service more customers at a lower cost. And this is an effective way to reduce cost and improve customer satisfaction. Well- designed software enables your callers to quickly get the results they need wether it be through self-service or live-agent assistance.
Butiness Benifits:
Fast and affordable implementation provides quick ROI
Increase customer satisfaction while saving money by enabling customer self-service and decreasing the call volume for your agents
Supplement your existing phone system: this system is a no-impact add-on to your existing phone system.
This software can send the call to any phone system you need.
Since the customer can request a live agent at any point in their interaction, you can offer multiple contact options increasing customer service.
Text to Speech
Native support at-home agents, just need a telephone, a computuer and Internet access.
Easy Import, Management and export of list files as excel ,txt or cvs.
Inbound/Outbound call
No maxmium number limit
Click-to-dial
Easy for statistic and data analyzation with automated clear chart
Internationalization support. you can add more languages for it. Only a language text file is needed to extend a language.
Save the calling records automatically. You can look up the historical calling phone numbers, times, dates, etc. It supports recalling a previous phone number conveniently.
Our company have strong R&D team to provide your professional support. We can customize the product based on your request.
We do what we say, and we say what we do.
IVR-P Key Features:
System Configuration:
Hardware: 8-Channel/4-port Voice Card
Software: IRV software Standard version
OS support:
Win10/Win8.1/Win7/WinXP
Customer Service:
We provide full support for the guidance of installation and usage via remote desktop tool.
Assurance:
1. Hardware Warranty period: 1 year
2. Software upgrade for free
3. Refund with no condition if you don't like it within 7 days.
24 hours Customer Service Hotline: 86-15801668985
WeChat: Broaden_Xue
Package size: 17 Centimeters * 15 Centimeters * 10 Centimeters
Weight: 0.500 Kilogram
