Feature
1. CtiServer provides protocol layer application interface, and the underlayering development controls the NC soft switch platform by using TAPI, so as to achieve the aim of providing support to ACD, IVR, Record systems and agent software, and achieve interconnection between the agent and the CtiServer by NCLink by using the integrated ACD system, voice server system and FaxServer.
2. Voice server provides secondly developed IVR system, supports different database access, and integrates the third-party TTS and ASR without conducting additional development. Voice server accomplishes call recording at the same time, the server accomplishes all the recording tasks as long as the call recording characteristic of the agent is provided, and generates detailed recording data.
3. If the third-party developer needs to develop agent software and integrate phone functions, he/she can directly invoke the NCLink control module, and achieve NCLink by uisng the active template library (ATL), and can quickly accomplish development by providing DCOM access interface, VC, C# and WEB applications.
4. Call center system comprehensively supports unified communication, and achieves mail, short message, instant message, fax, and WEB access by independent application gateways, and configurates relative gateway application in accordance with final application requirements by using modular design.
System Hardware
All In One design, All system hardware are integrated in the host system
Analog Trunks( FXO) 80.
Digital Trunk 24E1
Support H. 323\SIP\MGCP protocols.
Analog line 80
SIP agents 480
Dual main control module
Dual power supply module
System advantage
Hardware module level hot standby, host level hot standby.
The system software uses cascaded parallel architecture; Any software subsystem fault does not affect the safe operation of the system
Software system of self repair function.
Based on Linux system
Based on the integrated communication architecture, provide the various gateway interface.
Integrated ACD queuing system, support dynamic priority function, supports traffic overflow handling.
Built-in recording system, stable and reliable
Integrated data system, integrated Web system, remote management, call control, dynamic analysis
Integrated outbound service system, predictive call, a data distribution processing
