Brief Introduction of SUNSTAR:
ADD: #93 Louxiachen Village, Jishigang Town, Yinzhou District, Ningbo, Zhejiang, China
Year of Establishment: in Y2002
Staff: 120 people
Quality System: TS 16949/ISO 9001
Yearly Capacity: 1.5 million units
Export Rate: about 50% of our business
Y2014 customer analysis:
47% of our turnover are for export, and mainly for after sales market. The rest 53% is for the domestic market (30% for after sales market, 18% for OEM factory and 5%
for special shocks).
Our Manufacture Equipment:
sealing and flanging machine
seam welder
quantitave oil filter
nitrogen gas charging machine
Our Testing Equipment:
metallographic microscope
surface roughness tester
pneumatic measurer
Rockwell hardness tester
Vickers hardness tester
Micro-crack tester
Magnetic partical flaw detector
Electronic multifunctional pulling tester
Dynamometer machine
Biaxial fatigue test machine
Our Warranty Policy: 18 months counting from shocks leaving factory. When quality problem occurred, we will need our customer to fill in our "Customer Claim Form" with
description of the quality issues. Then within 5 working days we will give response of root cause analysis and solution. If it is within the warranty period when we
receive claim, we will then deliver replacement to customer a.s.a.p. if it's proved to be a quality issue.
What we are also doing for continuous improvement to do an aftersales service:
We also have "Claims Summary and Tracking Lists" with continuous refreshing updates. We will share with our customer every quarter and take a review to look back the
history and make improvement in the future. We believe that with our customers' support and continuous improvement ourselves, our products can be better and better on
quality and performance!
