Membership & Account FAQ
Forgot my password?
Click "Forgot password" in "Sign In" box on the right of HiSupplier homepage, input your ID or e-mail (sub-account user), the system will send your ID and Password directly to your inbox.
How to change My Account into English version?
Sign in to My Account, if your account is in Chinese version you can change it into English one by clicking "English" on the top-right corner of any My Account page.
What's the difference between Gold membership and Free membership?
| Membership |
Gold Membership |
Free Membership |
| Features Product |
16 |
8 |
| Product |
500 |
30 |
| Offer |
500 |
300 |
| Optimized Product |
500 |
5 |
| Encrypted Product |
50 |
0 |
| Video |
10 |
0 |
What's the difference between "Product" and "Optimized Product"?
"Product" only can be searched via its name, and has no keyword(s). "Optimized Product" has keyword(s) and can by searched via its keyword(s) both on Hisupplier.com and Searching Engine such as Google, Yahoo and so forth.
How to update my membership to Gold membership?
Sign in to My Account, click "Update Now" on the left tool bar, and fill the "upgrade membership" info, then click "Submit". The service specialist of HiSupplier.com will contact you soon.
How to change my company name?
Once the registration is finished, the company name can not change all by yourself. If you want to modify it, please offer your certification of incorporation and application form and contact to your service specialist.
